Let’s get you moving.
Help with your audience, orders, downloads, and account—all in one place.
What should I include in a support request?
Share your order reference and a short description of the issue. For invalid records, include a summary or secure link to your evidence report. Leave out passwords and payment card details. We verify emails live before delivery; purchased lists appear in Downloads when ready.
My payment is confirmed. Where is my file?
Payment confirmation and file delivery are separate steps. Check Downloads for an available link. If your expected delivery has passed, include your order reference in a support request.
My download link has expired.
Send the file name and order reference so the team can review access. Do not include the private download URL in a public message.
How do I update my billing information?
Open your profile to update your company and address. For questions about a previous charge, include its order reference.