RIVOCEO / POLICIES & TRUST
Digital delivery
What to check between choosing an executive audience and receiving a usable contact file.
Draft preparedFiles are delivered digitally; there is no physical shipping.
A masked preview is not the purchased delivery.
Confirm time-sensitive requirements before placing an order.
On this page 5 sections
The scope of your file
Your order should identify the selected audience, quantity, and delivery arrangements. A custom file follows those agreed criteria, not every record that happened to appear in an earlier preview. Counts and field availability can change as records are checked.
Available fields can include contact names, recorded titles, emails, company phones, company names, and location or business attributes. Not every field is present on every record. Company phone numbers are not necessarily a person’s direct line.
Checks before release
Purchased email addresses are checked before the file is released. Invalid or unavailable records may need to be excluded or replaced. Verification does not promise that every other company attribute is current or that a message will reach the inbox.
If the agreed quantity and criteria cannot be supplied, a suitable replacement or refund for the unfulfilled portion must be arranged. A different audience should not silently be substituted just to reach a quantity.
Timing and access
There is no universal instant-delivery promise. Confirm the expected delivery period before ordering, especially if your project has a fixed deadline. The accepted order’s arrangements determine when and how the file is supplied.
Use the download location identified in the order confirmation. Keep your account and reply details accurate. A missing download button, failed link, or incomplete file should be reported with the order reference rather than followed by an unnecessary second purchase.
Checking and protecting the delivery
Open the file after delivery and check that it corresponds to the agreed selection. Keep the original version when investigating a suspected mismatch so the delivered data can be compared with any later changes.
Limit access to the people and service providers authorized to use the file. Do not publish contact details or share a private download link openly. The permitted-use rules continue to apply after download.
When something goes wrong
A missed agreed delivery period, wrong audience, or unusable file should be raised for correction or an appropriate refund. Confirmed invalid-record claims follow the refund and replacement process.
No delivery arrangement authorizes supply or use that would be unlawful. A verified address does not establish consent, and delivery is not a guarantee of campaign performance.
Read the related policies before choosing an audience or placing an order.